Highland Academy Enrollment

Guided Storytelling & Experience Mapping

$800

ABOUT THIS VIRTUAL COURSE

With 2 instructors for each cohort course, you will receive personalized feedback and guidance. Our cohort course is hands-on and practical, guided by our expert practitioners with years of experience in the field.

WHEN

Next cohort starts in late summer 2020.
Course takes place over five sessions, each lasting 90 minutes.
Drop us a line to be put on the list!

They're genuine. I've worked with many consultants where that isn't the case. They're experts in their field, and the entire team is professional.

Bipin Jayaraj

Chief Information Officer, Make-A-Wish America

Highland's training is invaluable. They made sure our team had the skills we needed to lead design sprints and innovation projects on our own.

Scott Stern

Director of Innovation & Insights, American Marketing Association

We're taking our customer research and digital strategy work and turning it inside out, sharing the templates and tools we use on our own projects so CX practitioners can work with confidence and clarity.

David Whited

Director, CX Practice, Highland Solutions

Had we not done this process we likely would have invested money in the wrong sort of technology. The journey mapping process helped dramatically decrease our risk in technology selection and got us pointed in the right direction as a new team.

Christopher Neuharth

Director of Digital Health & Experience, Children's Hospital of Wisconsin

CX RESEARCH

Guided Storytelling & Experience Mapping

$800

ABOUT THIS VIRTUAL COURSE

TRUSTED BY CLIENTS LIKE

TESTIMONIALS

They're genuine. I've worked with many consultants where that isn't the case. They're experts in their field, and the entire team is professional.

Highland's training is invaluable. They made sure our team had the skills we needed to lead design sprints and innovation projects on our own.

We're taking our customer research and digital strategy work and turning it inside out, sharing the templates and tools we use on our own projects so CX practitioners can work with confidence and clarity.

Had we not done this process we likely would have invested money in the wrong sort of technology. The journey mapping process helped dramatically decrease our risk in technology selection and got us pointed in the right direction as a new team.

TRUSTED BY CLIENTS LIKE

CX RESEARCH

Guided Storytelling & Experience Mapping

$800

ABOUT THIS VIRTUAL COURSE

TRUSTED BY CLIENTS LIKE

Stay Updated on Course Offerings

TESTIMONIALS

They're genuine. I've worked with many consultants where that isn't the case. They're experts in their field, and the entire team is professional.

Highland's training is invaluable. They made sure our team had the skills we needed to lead design sprints and innovation projects on our own.

We're taking our customer research and digital strategy work and turning it inside out, sharing the templates and tools we use on our own projects so CX practitioners can work with confidence and clarity.

Had we not done this process we likely would have invested money in the wrong sort of technology. The journey mapping process helped dramatically decrease our risk in technology selection and got us pointed in the right direction as a new team.

TRUSTED BY CLIENTS LIKE